Privacy Policy
At silvanthera, we handle your personal information with care. This policy explains what we collect, why we need it, and how we keep it safe.
We're based in Australia and follow the Privacy Act 1988 (Cth), including the Australian Privacy Principles. If you're reading this from somewhere else, your local laws might also apply.
Information We Collect
We gather different types of data depending on how you use our project budget management platform. Some you give us directly. Other bits come from how you interact with our services.
Personal Details You Provide
- Name, email address, and phone number when you create an account
- Business details like company name and ABN (Australian Business Number)
- Payment information processed through secure third-party providers
- Project data including budgets, timelines, and team member information
- Messages you send through our support channels
Technical Information We Collect
When you use silvanthera, we automatically collect some technical stuff. Your IP address, browser type, device details. How you move through the platform. Which features you click on most.
We use cookies and similar tracking tech. Most browsers let you control these if you want to.
Australian Privacy Principles Compliance
We adhere to all 13 Australian Privacy Principles outlined in the Privacy Act 1988. This means we only collect information that's actually necessary, we tell you what we're doing with it, and we let you access and correct your data.
If you're unhappy with how we handle your information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
How We Use Your Information
Your data serves specific purposes. We don't collect things just because we can.
| Purpose | Types of Data Used |
|---|---|
| Operating your account and providing services | Contact details, business information, project data |
| Processing payments and preventing fraud | Payment information, transaction history, device data |
| Customer support and communication | Contact details, support messages, usage history |
| Platform improvements and analytics | Usage patterns, technical information, feature interactions |
| Legal compliance and security | All relevant data as required by law |
We don't sell your personal information to anyone. Never have, never will.
Data Sharing and Third Parties
Sometimes we need to share your information with other companies. Only when necessary though.
Payment processors handle your financial transactions. Cloud hosting providers store your data securely. Analytics services help us understand how people use the platform. Email service providers send you notifications.
These third parties sign agreements promising to protect your information. They can only use it for the specific purposes we've outlined.
Your Rights and Choices
Under Australian privacy law, you have several rights when it comes to your personal information. Actually using these rights should be straightforward, not buried in legal jargon.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it within 30 days.
Correct Information
If something's wrong or outdated, let us know. You can update most details directly in your account settings.
Delete Your Account
Want to leave? You can request full account deletion. Some data might need to stay for legal reasons though.
Export Your Projects
Download your project data in a usable format. It's your information after all.
Opt Out of Marketing
Unsubscribe from promotional emails anytime. Service-related messages still come through.
Lodge a Complaint
Think we've mishandled your data? Contact us first. Not satisfied? Escalate to the OAIC.
To exercise any of these rights, email us at info@silvanthera.com with your request. We'll verify your identity first, then sort it out.
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.
Active Account Data
Retained while your account remains active and for legitimate business purposes.
Financial Records
Kept for 7 years after the transaction date, as required by Australian tax law.
Support Communications
Maintained for 3 years after your last interaction to help resolve any future issues.
Marketing Preferences
Stored until you change them or close your account, then removed from active lists.
Anonymized Analytics
Usage patterns stripped of personal identifiers may be kept indefinitely for product improvement.
When data reaches the end of its retention period, we securely delete or anonymize it. Backups get purged within 90 days.
Security Measures
Protecting your information isn't just a checkbox exercise. We take it seriously.
Technical Safeguards
Data encryption both in transit and at rest. Regular security audits and penetration testing. Multi-factor authentication available for all accounts. Automatic session timeouts to prevent unauthorized access.
Organizational Measures
Staff only access data when they need it for their job. Everyone signs confidentiality agreements. Regular privacy training happens across the company. Incident response procedures are tested quarterly.
No system is 100% secure though. If a breach happens, we'll notify affected users and the OAIC as required by law. You'll hear from us within 72 hours if your data's involved.
International Data Transfers
Our servers are primarily located in Australia. Sometimes your data might be processed or stored overseas – like when we use international cloud providers.
When this happens, we make sure these locations provide adequate data protection. The European Union, United Kingdom, and New Zealand meet Australian standards. For other countries, we use contractual safeguards.
You consent to these transfers when using our services. If you're not comfortable with this, we probably aren't the right fit for you.
Children's Privacy
silvanthera is a business tool designed for professionals. We don't knowingly collect information from anyone under 18.
If you're a parent and think your child has given us personal information, contact us immediately. We'll delete it.
Changes to This Policy
Privacy practices evolve. Laws change. We improve our services. So this policy gets updated occasionally.
When we make significant changes, you'll see a notice on the platform and receive an email. The "Last Updated" date at the top always reflects the current version.
Continued use of silvanthera after changes means you accept the updated policy. If you disagree with modifications, you'll need to stop using the platform.
Cookies and Tracking Technologies
Like most websites, we use cookies. Small text files stored on your device that help the platform work properly.
Essential Cookies
These are necessary for basic functionality. Keeping you logged in. Remembering your language preferences. Processing payments securely. You can't disable these without breaking the platform.
Analytics Cookies
Help us understand how people use silvanthera. Which features get ignored. Where users get stuck. These inform product decisions.
Preference Cookies
Remember your settings and choices. Dashboard layout. Notification preferences. That sort of thing.
Your browser settings let you control cookies. Block them entirely, delete existing ones, or approve them case-by-case. Just know that blocking essential cookies means the platform won't work.
Questions or Concerns?
If something in this policy is unclear, or you want to discuss how we handle your information, get in touch.